FAQ's

Frequently Asked Questions

 

How can I order?

Ordering with us is super easy! Simply click the “Order Now” button on our homepage, scan the QR code on our menus, or give us a call on 01392 927788. We do accept walk-ins, however please note that at peak times there may be a wait. We strongly advise calling ahead or ordering online where possible to avoid disappointment.

You will not find Mr Choy on any third-party delivery apps such as Deliveroo or Uber Eats. Our drivers are directly employed by us which ensures that we can provide you with the best service possible from the moment you place your order, right up until it’s at your door. As we’re responsible for your order throughout every stage of its journey, you can rest assured that we’ll always be able to help you should you need to talk to us about your order.

 

 

How long is the wait time?

Walk-in and collection wait times are usually between 10-20mins but can vary depending on the day, time of ordering and size/type of order. To manage volume and avoid overcrowding, during peak times* we offer a limited number of collection slots in 15 minute intervals for walk in and collection orders. Delivery times range from 30mins at off-peak times and can reach 90mins at our busiest times*. (*generally Fridays/Saturdays between 6-8pm).

If you are placing an order online, your estimated wait time will be shown on a second email which is sent once your order has been accepted by the kitchen. Please look out for this and check your junk email folder if you have not received it. If you would like to know the wait time before placing an online order, simply give us a call on 01392 927788 where we can advise of current order volumes.

 

Do you cater for dietary requirements?

Our menu is clearly labelled with Vegetarian, Vegan and Gluten Free options. Items with a Gluten Free option available carry a 50p surcharge due to the additional time and ingredients used to prepare these dishes. If you have any other dietary requirements please ask to speak to a manager when ordering.
Although we take every precaution available, please be aware that due to the nature of our kitchen operation we are unable to completely eliminate the possibility of cross-contamination between different ingredients. We do not have separate deep frying facilities for meat/allergen containing ingredients.

 

 

 

What Covid precautions are you taking?

Since the beginning of the pandemic, we’ve made a number of changes to the way we do things at Mr Choy.

These include:

  • Increased hygiene practises and provision of hand sanitiser throughout our premises
  • Removal of cash handling – we no longer accept cash payments
  • Pre-payment required for telephone collection orders, to minimise card terminal use by non-staff members
  • Staggered time slots for walk-in and collection orders, to effectively manage customer numbers in-store
  • Customers are asked to arrive alone to place/collect orders where possible